FAQ
Frequently asked questions about the Brian Wildsmith store.
Product Information
Where are your products made?
All of our products are manufactured, printed and shipped in the United Kingdom.
What are the dimensions of the prints?
Our smallest prints are 25x25cm and go up to A1 poster size.
The dimension of each piece is listed in the description.
What materials do you use?
All of our greetings cards are printed on responsably managed FSC certified card.
All of our prints are made in house on high quality Canson Fine Art museum grade paper, which, along with the Lucia Pro pigments, is rated to last over 200 years.
Shipping Information
Do you ship internationally??
Yes, we ship worldwide.
International orders may be subject to customs fees and duties, so please check this before ordering.
How long will my order take to arrive?
All orders are dispatched within 1 to 3 business days.
UK orders should arrive within 1 to 3 days from dispatch.
International shipping costs and time estimates are calculated at checkout based on your destination.
If you'd like to use a shipping option that isn't listed, please contact us.
What shipping carriers do you use?
All of our UK orders are dispatched using Royal Mail.
For international orders, we use Royal Mail, FedEx, Evri, UPS, and DHL.
How are prints shipped to ensure they arrive in good condition?
Our small prints are shipped in heavy duty special boxes, to ensure they do not crease.
Our large prints are shipped in heavy duty cardboard poster tubes.
Ordering Process
How do I place an order?
You can browse our online gallery and add pieces to your cart. When you're ready to checkout, simply provide your shipping and payment information.
Can I make changes to my order after it's been placed?
Changes to your order are accepted up until your items have been dispatched. Please contact ASAP if you wish to change your order.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your payment information is secured using industry-standard encryption.
We're always working to bring more payment options to our store, so this will expand when possible.
Do you offer any discounts or promotions?
Yes, we sometimes run sales and promotions. Check our homepage or sign up for our email list to stay up-to-date on the latest offers. Equally, follow us on social media for up to date information.